In 2004, the Gershon Review recommended that the Government pursue the sharing of services, including human resources, finance, procurement and payroll, to achi

Since 2004, central government has sought to reduce the cost of administering finance, human resources and procurement services through sharing back-office func

The first comprehensive 'bird's eye' account of public sector reform supported by references from over 400 official sources, this book is an invaluable guide to

The government published its Civil Service Reform Plan (the Plan) in June 2012 (www.civilservice.gov.uk/reform). It followed the publication of the 2011 Open Pu

John Seddon explains how successive governments have failed to deliver what our public services need and exposes the devastation that three decades of political