In today's fast-paced technological landscape, the seamless management of IT services and the proactive mitigation of security risks have become critical to org

How do you start? How should you build a plan for cloud migration for your entire portfolio? How will your organization be affected by these changes? This book,

This textbook covers the entire Business Process Management (BPM) lifecycle, from process identification to process monitoring, covering along the way process m

This second decade of the millennium finds the world changing at a once unimaginable pace. Businesses, tangled in the interwoven threads of galloping globalizat

This volume provides updated guidance on how to design, develop and implement service management both as an organisational capability and a strategic asset. It