Offers advice on working gracefully and effectively through such confrontational situations as ending relationships and asking for a raise, identifying key adju

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conv

The coauthors of the New York Times–bestselling Difficult Conversations take on the toughest topic of all: how we see ourselves Douglas Stone and Sheila Heen

Learn how to approach difficult conversations and discuss what matters most. Difficult conversations are a part of everyday life. Each day we either attempt or

The 4 MILLION+ bestseller that revolutionized business communications—updated for today’s workplace. Keep your cool and get the results you want when faced