The development of information-based societies worldwide is now impacting public organizations and their delivery of services to citizens. Systems Thinking and

How can we design places that fulfill urgent needs of the community, achieve environmental justice, and inspire long-term stewardship? By bringing community mem

This open access book examines how the adoption of Design Thinking (DT) can support public organisations in overcoming some of the current barriers in e-partici

Oral communication is key to students’ classroom success and a skill that is highly valued in both academic and professional contexts, yet there are few resou