Download or read book Delivering Public Services that Work written by Charlotte Pell and published by Triarchy Press. This book was released on 2012-04-24 with total page 155 pages. Available in PDF, EPUB and Kindle. Book excerpt: This latest collection of Case Studies spells out the kind of dramatic performance improvements that have been consistently achieved in the NHS, the emergency services and a wide range of local authority departments. It's a handbook for anyone faced with the apparently impossible task of improving service levels and dramatically cutting costs. The Case Studies demonstrate again and again just how much can be achieved in a relatively short time using a Systems Thinking approach - transforming the lives of service users for the better in the process.