Praise for Deliver the Unexpected "Richard's insights are exactly what entrepreneurs need to read to transform their business in today's new reality." Margaret

"The Unexpected" posits a new theory about the relationship between service and customer loyalty, as well as how to execute it. Four elements comprise The Unexp

On the night of Alex Carmody's sixteenth birthday, she and her best friend, Cass, are victims of a terrible car accident. Alex survives; Cass doesn't. Consumed

Make the leap and become an entrepreneur today Are you living for the weekend? Are you dissatisfied at work? Are you itching to do something that is important t