Dangerous Customer Services provides real help for real people in the real world. This is a guide for managers on the realities and practicalities of great cust

"In today's competitive and technology driven world, organizations are starting to go back to the basics - single-minded focus on customers and service experien

Times have changed. Long gone are our days of being kings of the manufacturing industry, we are now immersed in the world of ‘service’ where the relationshi

Keep them coming back for more Brilliant Customer Service is your guide to help you deliver exceptional customer service and keep your customers coming back tim