The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corpora

In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating th

Let's face it, dealing with customers isn't easy. They aren't always right--or even pleasant. But experienced business author Renée Evenson ensures you always

Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improved our lives, for many people customer se

You must deliver an amazing customer experience. Why? It is the competitive edge of new-era business—in any market and any economy. Renowned customer experien