"This book introduces an integrated approach to analyzing and building customer knowledge management (CKM) synergy from distinctive core advantages found in key

A straightforward guide to leveraging your company's intellectual capital by creating a knowledge management culture The Complete Guide to Knowledge Management

Knowledge Management has evolved into one of the most important streams of management research, affecting organizations of all types at many different levels. T

Managing and transferring knowledge - at the right time, in the right place and with the right quality for customers - enables companies to survive in times of

Down to earth, real answers on how to manage technology—from renowned IT leaders Filled with over thirty contributions from practitioners who handle both the