Accompanying CD-ROM has resource documents in PDF format, including the complete set of ECTF specifications, and live links to updates and related web sites.

Since the publication of the first edition, the CTI world has changed significantly. Where it was once focused on the integration of voice systems with computer

This revised edition offers a comprehensive analysis of where computer telephony integration (CTI) came from and where it is going. The book provides a clear, i

How are the CTI computer-telephony integration's objectives aligned to the organization's overall business strategy? How will the CTI computer-telephony integra