The New York Times and Washington Post bestseller that changed the way millions communicate “[Crucial Conversations] draws our attention to those defining mom

This New York Times bestseller and business classic has been fully updated for a world where skilled communication is more important than ever. The book that re

Fully revised and updated—the national bestselling communication skills guide that will help you achieve personal and professional success one conversation at

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conv

The coauthors of the New York Times–bestselling Difficult Conversations take on the toughest topic of all: how we see ourselves Douglas Stone and Sheila Heen