Creating and Sustaining a Superior Customer Service Organization

Creating and Sustaining a Superior Customer Service Organization
Author :
Publisher : Bloomsbury Publishing USA
Total Pages : 188
Release :
ISBN-10 : 9780313004780
ISBN-13 : 0313004781
Rating : 4/5 (781 Downloads)

Book Synopsis Creating and Sustaining a Superior Customer Service Organization by : James Poisant

Download or read book Creating and Sustaining a Superior Customer Service Organization written by James Poisant and published by Bloomsbury Publishing USA. This book was released on 2001-10-30 with total page 188 pages. Available in PDF, EPUB and Kindle. Book excerpt: Poisant reveals the secrets of superior customer service organizations. He redefines the role of management and organizations, taking the reader on a journey and discovering the true nature of superior managers and organizations. Those in management positions who seek to understand how to better motivate their employees and better serve their customers will find the answers they are searching for in these pages. Managers will relearn nearly everything they have been taught about the profession of management. Redefining the criteria of power and success, Poisant supplies a blueprint for survival in a competitive environment. Anyone charged with the management of others will find the approach valuable, as will students and scholars of management.


Creating and Sustaining a Superior Customer Service Organization Related Books

Creating and Sustaining a Superior Customer Service Organization
Language: en
Pages: 188
Authors: James Poisant
Categories: Business & Economics
Type: BOOK - Published: 2001-10-30 - Publisher: Bloomsbury Publishing USA

GET EBOOK

Poisant reveals the secrets of superior customer service organizations. He redefines the role of management and organizations, taking the reader on a journey an
Competitive Advantage
Language: en
Pages: 474
Authors: Michael E. Porter
Categories: Business & Economics
Type: BOOK - Published: 2008-06-30 - Publisher: Simon and Schuster

GET EBOOK

Now beyond its eleventh printing and translated into twelve languages, Michael Porter’s The Competitive Advantage of Nations has changed completely our concep
Superior Customer Value
Language: en
Pages: 218
Authors: Art Weinstein
Categories: Business & Economics
Type: BOOK - Published: 2018-12-07 - Publisher: Routledge

GET EBOOK

Superior Customer Value is a state-of-the-art guide to designing, implementing and evaluating a customer value strategy in service, technology and information-b
Strategic Customer Service
Language: en
Pages: 274
Authors: John A. GOODMAN
Categories: Business & Economics
Type: BOOK - Published: 2009-05-13 - Publisher: AMACOM Div American Mgmt Assn

GET EBOOK

The success of any organization depends on high-quality customer service. But for companies that strategically align customer service with their overall corpora
Service Profit Chain
Language: en
Pages: 343
Authors: W. Earl Sasser
Categories: Business & Economics
Type: BOOK - Published: 1997-04-10 - Publisher: Simon and Schuster

GET EBOOK

In this pathbreaking book, world-renowned Harvard Business School service firm experts James L. Heskett, W. Earl Sasser, Jr. and Leonard A. Schlesinger reveal t