Download or read book Competency Evaluation Tools for Case Management Professionals, Second Edition written by Karen S. Zander and published by HC Pro, Inc.. This book was released on 2009-09-15 with total page 153 pages. Available in PDF, EPUB and Kindle. Book excerpt: This essential toolkit for case management professionals focuses on real-world case management functions, providing compentency evaluation tools designed by experts in the field and best practices for those who develop performance appraisals, job descriptions, and sequence training.