Download or read book Comdex Call Center Training Course Kit (With Cd) written by Vikas Gupta and published by Dreamtech Press. This book was released on 2003-05-12 with total page 382 pages. Available in PDF, EPUB and Kindle. Book excerpt: Comdex Call Centre Training Kit is a revolutionary 3-stage self learning system that covers the contents in sessions to give the readers a comprehensive exposure to the world of Call Centers. These sessions help to initiate call center skills and further sharpen the acquired skills for becoming a seasoned call center executive. The book contains a CD running an Accent Training Software. Such an approach aids in finding any possible mismatch of acquired and desired skills. It helps to practice hard on those areas.