A new textbook written for the FETAC modules Care Skills (5N2770) and Care Support (5N0758), introducing the knowledge, skills and competencies required to work

Rely on this resource to help you navigate confidently in both common and complex clinical situations. Mastering patient care skills will ground you in fundamen

"Customer Service, 4/e" by Lucas features how-to topics for the customer service professional. It covers the concepts and skills needed for success in business

This volume provides students with all the skills required for academic study at undergraduate degree level, and then shows them how to develop, transfer and ap