Business Success Through Service Excellence

Business Success Through Service Excellence
Author :
Publisher : Routledge
Total Pages : 212
Release :
ISBN-10 : 9781136423130
ISBN-13 : 1136423133
Rating : 4/5 (133 Downloads)

Book Synopsis Business Success Through Service Excellence by : Moira Clark

Download or read book Business Success Through Service Excellence written by Moira Clark and published by Routledge. This book was released on 2007-03-30 with total page 212 pages. Available in PDF, EPUB and Kindle. Book excerpt: The text is aimed at CEOs and all executive management, however the scope of the material will engage the entire organization. The authors identify the key ingredients of service excellence and show how leading companies have achieved success. Each chapter begins with a review of the key components of service excellence followed by two mini exemplar case studies that highlight how those companies have achieved success in that particular area. An introductory chapter proposes a framework based on the Unisys model that shows how companies can become customer centric, and a final chapter takes an integrative approach and features a case study from the overall winners of the Awards to highlight how this company has achieved success. An additional feature of the book is the service excellence questionnaire. Purchasers of the book are able to go online to complete the questionnaire and submit it to establish their competitive benchmark against other companies in both the same sector and across different sectors. A web site accompanies the book where updates on the category winners are featured to ensure that current information is always available.


Business Success Through Service Excellence Related Books

Business Success Through Service Excellence
Language: en
Pages: 212
Authors: Moira Clark
Categories: Business & Economics
Type: BOOK - Published: 2007-03-30 - Publisher: Routledge

GET EBOOK

The text is aimed at CEOs and all executive management, however the scope of the material will engage the entire organization. The authors identify the key ingr
Achieving Service Excellence
Language: en
Pages: 152
Authors: C. M. Chang
Categories: Business & Economics
Type: BOOK - Published: 2013-11-20 - Publisher: Business Expert Press

GET EBOOK

As the service sectors play an increasingly important role in all economies worldwide, service executives and professionals are well advised to recognize two ma
Unleashing Excellence
Language: en
Pages: 261
Authors: Dennis Snow
Categories: Business & Economics
Type: BOOK - Published: 2009-11-16 - Publisher: John Wiley & Sons

GET EBOOK

A step-by-step guide to designing and implementing an amazing customer service culture In today's competitive business environment, keeping customers happy is t
Service Excellence
Language: en
Pages: 181
Authors: Ruth N. Bolton
Categories: Business & Economics
Type: BOOK - Published: 2016-04-18 - Publisher: Business Expert Press

GET EBOOK

The Customer Experience is the sensory, cognitive, emotional, social and behavioral dimensions of all activities that connect the customer and the organization
Designing Service Excellence
Language: en
Pages: 190
Authors: Brian Hunt
Categories: Business & Economics
Type: BOOK - Published: 2014-11-13 - Publisher: CRC Press

GET EBOOK

The moment of truth-that instant when consumers experience and judge service quality-is often a deciding factor in business success. Designing Service Excellenc