Abstract: "This book focuses on business process standards and standardization, offering an indepth multi-methodological analysis of the benefits organizations

LNBIP 99 and LNBIP 100 together constitute the thoroughly refereed proceedings of 12 international workshops held in Clermont-Ferrand, France, in conjunction wi

Taking a systems perspective, this book enables the student to make sense of business behaviour by demonstrating how interrelated business processes determine t

Enabling management to verify that processes are being performed correctly and in an efficient manner, standardized work provides limitless opportunities for pr

The ?eld of Business Process Management (BPM) is marred by a seemingly e- less sequence of (proposed) industry standards. Contrary to other ?elds (e.g., civil o