Organisations face many challenges, which induce them to perform better, and thus to establish mature (or excellent) business processes. As they now face global

This book addresses the need for a better understanding of the design, implementation and improvement of process management. It presents and organizes concepts

This book constitutes the proceedings of the 18th International Conference on Business Process Management, BPM 2020, held in Seville, Spain, in September 2020.

Software services are established as a programming concept, but their impact on the overall architecture of enterprise IT and business operations is not well-un

Assisting organizations in improving their project management processes, the Project Management Maturity Model defines the industry standard for measuring proje