In today's economy every business executive is looking for ways to reduce costs and improve customer satisfaction. Most of the usual steps, like cutting payroll

Increasing legislative and environmental pressure requires businesses to become more responsive to products that either have been returned or that are at the en

This book addresses decision making in reverse logistics, which concerns the integration of used and obsolete products back into the supply chain as valuable re

Quality Management in Reverse Logistics intends to develop, collect, examine and evaluate a number of quality management (QM) tools and techniques, which can be

Is the scope of Reverse Logistics defined? Will team members regularly document their Reverse Logistics work? What business benefits will Reverse Logistics goal