Most often we are told the "what and why" of capacity management, but not how to make it happen. This book provides good practical approach on how to implement

Capacity Management is described in most key ITSM frameworks: ITIL, ISO 20000 Microsoft Operations Framework (MOF) and the Application Service Library (ASL) all

Production and manufacturing management since the 1980s has absorbed in rapid succession several new production management concepts: manufacturing strategy, foc