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A Guide to Computer User Support for Help Desk and Support Specialists
Language: en
Pages: 592
Authors: Fred Beisse
Categories: Computers
Type: BOOK - Published: 2009-09-16 - Publisher: Cengage Learning

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A GUIDE TO COMPUTER USER SUPPORT FOR HELP DESK AND SUPPORT SPECIALISTS, FOURTH EDITION focuses on key information and skills for user support professionals, inc
A Guide to Computer User Support for Help Desk and Support Specialists
Language: en
Pages: 706
Authors: Fred Beisse
Categories: Computers
Type: BOOK - Published: 2014-09-01 - Publisher: Cengage Learning

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Equip current and future user-support professionals with the critical people skills and exceptional technical knowledge necessary to provide outstanding support
A Guide to Computer User Support for Help Desk and Support Specialists
Language: en
Pages: 674
Authors: Fred Beisse
Categories: Computers
Type: BOOK - Published: 2012-03-26 - Publisher: Cengage Learning

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Equip current and future user-support professionals with the critical people skills and exceptional technical knowledge necessary to provide outstanding support
A Guide to Computer User Support for Help Desk & Support Specialists
Language: en
Pages: 580
Authors: Fred Beisse
Categories: End-user computing
Type: BOOK - Published: 2004 - Publisher:

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A standard for help desk professionals and those considering becoming support professionals, this text focuses on key information for user support professionals
A Guide to Computer User Support for Help Desk & Support Specialists
Language: en
Pages: 488
Authors: Fred Beisse
Categories: Computers
Type: BOOK - Published: 2001 - Publisher:

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This book provides an overview of the knowledge, skills, and abilities necessary for employment in the user support industry. Developed with the input of indust