Developed with the input of industry advisors, this book emphasizes problem-solving and communications skills in addition to technical coverage.

The result of over 15 years of practical experience, this volume offers tools for measuring IT help desk productivity and features ten steps for successful supp

The Geek Squad demystifies software forever and comes to the rescue of computer users who are tired of paying and waiting for technical assistance. 15 illustrat

Become a more effective tech professional by learning how to provide the most useful IT support for your users. You'll learn how to efficiently and effectively

Explains how to treat and prevent different kinds of repetitive strain injuries, including Carpal Tunnel Syndrome.