Doing business in China is tougher than you think. Not only is the culture vastly different, but China's experience in manufacturing is still developing. It wil

Annotation A foundation for anyone considering outsourcing their call center, this volume provides a path for companies outsourcing their first call center with

With few exceptions, the service business is viewed as a "necessary evil". Servicing products, after they are sold and in customers' hands, is frequently overlo

A comprehensive reference book providing the tactics, strategies, and methodology for establishing a manufacturing plant in China. The book is jam packed with d

This selection discusses global sourcing and explores strategies for locating, qualifying, and employing suppliers that add maximum value to your business. Disc