"The Zero Defects Option" was written to explain the leader's role in producing error-free products and services. It is the only book that correctly explains th

A combination of source inspection and mistake-proofing devices is the only method to get you to zero defects. Shigeo Shingo shows you how this proven system fo

Toward Zero-Defect Programming describes current methods for writing (nearly) bug-free programs. These methods are based on practices developed at IBM and elsew

In order to achieve zero-defect product quality, a company needs to trace defects in equipment to their root causes and permanently eliminate them. Learn how to