Every customer-oriented business has its own Gladys—someone who demands more than most companies are able or willing to give, one who pushes front-line servic

With a deluge of electronic conveniences and cable channels well into the hundreds, it's no wonder that many people aren't sitting down with a good old-fashione

“A scrumptious gem of a story!”—Jennifer A. Nielsen, New York Times bestselling author of The False Prince Meet Gladys Gatsby: New York’s toughest resta

Her voice has been heard, now hear her words.This is the inspirational autobiography of one of the music world's greatest performers--named one of the best cele

At the zoo Gladys eats bananas for breakfast, bananas for lunch, and even bananas for dinner. But one day Gladys smells something even better than bananas. Coul