The 186-page study presents results of an exhaustive questionnaire about virtual reference services answered by more than 50 academic, public and special librar

This report, our sixth survey of corporate libraries, presents a broad range of data, broken out by size and type of organization. Among the issues covered are:

A state-of-the-art guide to virtual reference services! This essential book provides a snapshot of virtual reference (VR) services in all kinds of library setti

'The Virtual Reference Desk' is based on the peer-reviewed lead papers from the November 2004 virtual reference conference in Ohio. Divided into sections - mana

. Data in the report is based on a survey of 55 North American law libraries drawn from law firm, private company, university, courthouse and government agency