This book shows you how to get there by providing hands-on steps and best practices for UX design principles, practices, and tools to engage with patrons online

"A comprehensive and practical handbook exploring the value and applicability of UX Research & Design to libraries. As well as detailed methodology, there are n

Useful, useable, desirable: like three legs of a stool, if your library is missing the mark on any one of these it's bound to wobble.

In the face of rapid change and an ever-widening constellation of challenges, it’s crucial for library leaders to pull back to the question of “why?” Plot

Modern library services can be incredibly complex. Much more so than their forebears, modern librarians must grapple daily with questions of how best to impleme