Total Quality Management (TQM) is structured around a five part model, with the core of the model being the customer-supplier interface. This book includes case

Acclaimed and used in over 200 colleges and universities around the country, Total Quality Management: Text, Cases and Readings has been completely revised and

Providing accessible coverage of the basics and practical aspects of total quality management, this book is intended for students of management and engineering.

Total Quality Management: Key Concepts and Case Studies provides the full range of management principles and practices that govern the quality function. The boo

'TQM: Text with Cases' is clearly written in a logical manner and points are supported by real life case studies. Professor Oakland demonstrates how a Total Qua