With global markets more crowded than ever, it is a major challenge for organizations to attract and retain customers due to the competition they are faced with

Introduce your students to the exemplary customer service skills that are essential in all types of organizations today with the powerful, practical and engagin

Digital Customer Service is the new standard for creating a 5-star customer experience As much as technology has improved our lives, for many people customer se

In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating th

Today's customers are a hard bunch to crack. Time-strapped, screen-addicted, value-savvy, and socially engaged, their expectations are tougher than ever for a b