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The Service Catalog
Language: en
Pages: 177
Authors: Mark O'Loughlin
Categories: Architecture
Type: BOOK - Published: 2010-07-13 - Publisher: Van Haren

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The Service Catalog means many different things to many different people. However most would agree that a catalog that helps customers and users to quickly iden
Defining IT Success Through The Service Catalog
Language: en
Pages: 117
Authors: Bill Fine
Categories: Architecture
Type: BOOK - Published: 2007-02-12 - Publisher: Van Haren

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The Service Catalog is a fundamental IT tool covering the services themselves, default capabilities, measures and primary means of access and provision. In shor
A Study Guide to Service Catalogue from the Principles of ITIL V3
Language: en
Pages: 124
Authors: Hank Marquis
Categories: Computer networks
Type: BOOK - Published: 2010 - Publisher: The Stationery Office

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IT services are prevalent throughout virtually all businesses. Most enterprises and many government functions are totally dependent upon reliable and responsive
Service design
Language: en
Pages: 386
Authors: Great Britain. Office of Government Commerce
Categories: Business & Economics
Type: BOOK - Published: 2007-05-30 - Publisher: The Stationery Office

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The Service Design phase of the ITIL Service Lifecycle uses business requirements to create services and their supporting practices. This volume covers design p
IT Service Management - Global Best Practices, Volume 1
Language: en
Pages: 661
Authors:
Categories: Education
Type: BOOK - Published: 2008-04-22 - Publisher: Van Haren

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A very practical publication that contains the knowledge of a large number of experts from all over the world. Being independent from specific frameworks, and s