The concept of Quality Management began in the manufacturing sector, but a growing concern with quality in other areas of the economy has led to its wider appli

This revitalized new edition of Strategic Operations Management focuses on the four core themes of operations strategy, a vital topic for any company's objectiv

It's no secret that there is a near-epidemic of stress and stress-related diseases in the United States. Here with the cure is The Stress Management Sourcebook.

Over the years many of the libraries have become large and complex organisations presenting a challenge to a librarian. Managing a large library is a highly spe

Written by an internationally-recognized expert in the field of quality management, this book will serve as your guide for planning and implementing a successfu