Listening is critical in today’s organizations. As recent examples in the #MeToo era and numerous organizational failures and scandals illustrate, the consequ

TV, radio, traffic, telephones, pagers - our minds are bombarded daily by constant noise and clutter. No wonder so many people find it increasingly difficult to

Listening is so simple, yet so difficult. Many times, listening is taken for granted. One could therefore say that listening is the forgotten part of communicat

Embracing listening as a useful tool for strengthening organization-publics and organization-employee relationships, this book offers theoretical and practical

"The author′s observation and analysis of the various aspects of listening certainly point out the ′art of administration′.′Knowing how to listen and ac