The definitive guide to organizational excellence--completely updated Fully revised for the latest American Society for Quality (ASQ) Certified Manager of Quali

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The Quality Toolbox is a comprehensive reference to a variety of methods and techniques: those most commonly used for quality improvement, many less commonly us

This new edition of this bestselling guide offers an integrated approach to process improvement that delivers quick and substantial results in quality and produ

In today’s challenging health care environment, health care organizations are faced with improving patient outcomes, redesigning business processes, and execu