Learn how frictionless organizations cut costs, grow revenue, and create loyal fans by creating products and services that work so well, their customers never h

run frictionless helps founders scale out of a sales role, using a decision-making framework called the 4Qs.The mistake founders and high performing salespeople

With emerging technology transforming customer expectations, it's important to keep a laser focus on the experience companies provide their customers. Tomorrow'

Is your organization prepared for the next paradigm of customer experience, or will you be left behind? This practical book will make you a winner in a market d

In a world where knowledge is king, the Web never sleeps, and competitive challenge increases exponentially, Robert Rodin shows you how to prepare for the three