Operations in Financial Services establishes a framework for this research area from an operations management perspective. The first section presents an introdu

Creating Value in Financial Services is a compilation of state-of-the-art views of leading academics and practitioners on how financial service firms can succee

Abstract: The first part of this paper reviews the literature on the relation between finance and growth. The second part of the paper reviews the literature on

The financial services industry is being transformed by heightened regulation, technological disruption, and changing demographics. These structural forces have