In recent years there has been a weight of evidence suggesting that engagement has a significantly positive impact on productivity, performance and organisation

"Alan Crozier has written an outstanding book on employee engagement in his 'manifesto.' What makes it so good is his mix of leadership theory and personal prac

This book provides the most thorough view available on this new and intriguing dimension of workplace psychology, which is the basis of fulfilling, productive w

This book provides a synthesis of research perspectives on customer engagement through a collection of chapters from thought leaders. It identifies cutting-edge

A comprehensive volume that offers the most current thinking on the practice and theory of engagement With contributions from an international panel of leaders