Fully revised and updated—the national bestselling communication skills guide that will help you achieve personal and professional success one conversation at

Organizations are about conversations. For any organization to achieve its goals, people need to interact and those interactions require dialogue and conversati

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A stimulating, thought-provoking book that lets you know how to break free of negative behavior, take control of office politics, and prevent difficult, repetit

The Right Phrase for Every Situation . . . Every Time You know that how you begin a business conversation or meeting sets the stage for success. But coming up w