The author’s lessons learned—during more than 25 years of hands-on quality management experience in environments including manufacturing, medical devices, mil

The author’s lessons learned—during more than 25 years of hands-on quality management experience in environments including manufacturing, medical devices, m

Risk elimination. Risk management. Risk mitigation. These terms are an increasingly important part of the lexicon of executive-level management as they strive t

ISO 9001:2015 includes many changes that not only affect the companies aiming to achieve certification to it, but also auditors. This book is the resource audit

For many years, we considered human errors or mistakes as the cause of mishaps or problems. In the manufacturing industries, human error, under whatever label (