Your next conversation could impact someone's life forever Hard conversations challenge everyone. Some people make every effort to avoid them altogether; others

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conv

The 10th-anniversary edition of the New York Times business bestseller-now updated with "Answers to Ten Questions People Ask" We attempt or avoid difficult conv

"OFFERS TOOLS AND INSPIRATION TO HEAL OUR NATIONAL DIVIDE." DAVID BORNSTEIN, NEW YORK TIMES COLUMNIST. Based on a successful workshop that has engaged diverse a

Ditch the negative mental habits that derail conversations and destroy projects, and discover a framework for forging authentic, enduring, and productive connec