The summary of Hug Your Customers – STILL the Proven Way to Personalize Sales and Achieve Astounding Results presented here include a short review of the book

The summary of Hug Your Haters – How to Embrace Complaints and Keep Your Customers presented here include a short review of the book at the start followed by

From small independent businesses to established conglomerates, this title offers a tool for ensuring repeat business.

Includes a detachable folded poster of "The Hatrix."

In The Customer Service Revolution, DiJulius points out how numerous companies have made Customer service their biggest competitive advantage, are dominating th