Service encounters involve communication between strangers. Communication - or, at times, miscommunication - between strangers who come from different groups ca

A comprehensive account of face-to-face interactions in commercial and non-commercial service encounter settings.

Describes the early Spanish contact with New World peoples and events that followed Columbus's landing.

The Routledge Handbook of Language and Identity provides a clear and comprehensive survey of the field of language and identity from an applied linguistics pers

Multilingualism is a meaningful and capacious idea about human meaning-making practice, one with a promising, tumultuous, and flawed present - and a future wort