Social Security Administration

Social Security Administration
Author :
Publisher : DIANE Publishing
Total Pages : 34
Release :
ISBN-10 : 1422302903
ISBN-13 : 9781422302903
Rating : 4/5 (903 Downloads)

Book Synopsis Social Security Administration by : Barbara D. Bovbjerg

Download or read book Social Security Administration written by Barbara D. Bovbjerg and published by DIANE Publishing. This book was released on 2005-12 with total page 34 pages. Available in PDF, EPUB and Kindle. Book excerpt: Each day thousands of people contact the Soc. Sec. Admin. (SSA) to file claims, update records, & request info. from its field offices, website, & nat. toll-free 800 no. Implemented in 1989, SSA's 800-no. has become a principal contact point for millions of individuals seeking agency services. This report reviewed the quality of SSA's 800 no. in terms of caller access & agent accuracy of response & courtesy. SSA should take steps to: increase callers' access to agent services; determine why agents fail to comply with SSA require. when handling calls; & establish uniform procedures for documenting & assessing customers' agent-related complaints. Also includes testimony of Barbara Bovbjerg, Educ., GAO, before the NY State Assembly.


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