This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations

The purpose of this book is to provide cutting-edge information on service management such as the role services play in an economy, service strategy, ethical is

Management, Computers, Computer networks, Information exchange, Data processing, IT and Information Management: IT Service Management

Food and Beverage Service Operation

`Bill Hollins continues his practical investigation of design in the service sector. In this new book with Sadie Shinkins, he provides a down to earth approach