Download or read book ITIL Foundation Handbook written by Stationery Office (London) and published by . This book was released on 2012-01 with total page 299 pages. Available in PDF, EPUB and Kindle. Book excerpt: Now updated in line with the 2011 syllabus, this quick-reference revision guide has been designed to help students prepare for their foundation exam. It is also a key reference aid for managers, practitioners, vendors and consultants in the workplace and while travelling. This handbook provides an introduction to the ITIL service lifecycle model and an overview of the ITIL qualification structure. It contains a chapter on each of the components of the lifecycle: service strategy, service design, service transition, service operation and continual service improvement.