Advance praise for Service Innovation: "To the CEOs of all service companies I deal with: READ THIS BOOK!" -- Dave Wascha, senior director, Bing Product Managem

"This book provides a comprehensive collection of research and analysis on the principles of service, knowledge and organizational capabilities, clarifying IT s

The father of "open innovation" is back with his most significant book yet. Henry Chesbrough’s acclaimed book Open Innovation described a new paradigm for man

There are many advantages to incorporating digital services in business, including improved data management, higher transparency, personalized customer service,

In the most advanced service economies, services create up to three-quarters of the wealth and 85% of employment, and yet we know relatively little about managi