Service Delivery is the second element in the new ITILInfrastructure Library to be published. Service providersneed to offer business users adequate support - S

Service Design and Delivery provides a comprehensive overview of the increasingly important role played by the service industry. Focusing on the development of

This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations

This book focuses on complex services, that is, services embodying the knowledge and capabilities of professionals, sought because of the client’s lack of know

The third publication in MSP University's bestselling Managed Services Series, this edition covers all aspects of delivering I.T. and technical services to end-