Libraries today provide a wider variety of services, collections, and tools than at any time in the past. This book explores how reference librarianship is chan

Offering a broad overview of consequential changes in the landscape of reference services, this guide also provides practical guidance on how to meet the new ch

More an art than a science, the reference interview requires not only knowing a specific set of skills, but also how to apply those skills in an ever-changing w

Technology and the recent economic climate have certainly impacted libraries. But rather than worrying about the demise of reference, many librarians have been

This revised and updated sixth edition of Reference and Information Services continues the book's rich tradition, covering all phases of reference and informati