The first edition published in 2010. The response was encouraging and many people appreciated a book that was dedicated to quality management in construction pr

Quality management is essential for facilitating the competitiveness of modern day commercial organizations. Excellence in quality management is a requisite for

The quality of a product or service is a measure of its ability to satisfy customer requirements. This satisfaction can be assured by the operation of a quality

Quality management is essential for facilitating the competitiveness of modern day commercial organisations. Excellence in quality management is a requisite for

Amongst the many topics it covers are: a step-by-step approach to creating a quality management system that is right for your company; how to include all your s