Third edition of established text which provides practical advice on how to define, identify, collect, measure, analyse, report and use quality costs.

Quality costs help to show the importance of quality-related activities to management; they demonstrate the cost of non-quality to an organization; they track t

An easy-to-read and highly informative book on an extremely important subject.Provides a road map for establishing a system for the identification and eliminati

The current literature on quality management is very much focused on the implementation of the latest fads and fashions, or various tools and techniques such as

The last decade has seen wide changes in how quality standards are applied in industry. We now have two functions: quality assurance and process improvement. Qu