Providing Quality to Customers
| Author | : Institute of Leadership & Management |
| Publisher | : Routledge |
| Total Pages | : 120 |
| Release | : 2013-06-17 |
| ISBN-10 | : 9781136370915 |
| ISBN-13 | : 1136370919 |
| Rating | : 4/5 (919 Downloads) |
Book Synopsis Providing Quality to Customers by : Institute of Leadership & Management
Download or read book Providing Quality to Customers written by Institute of Leadership & Management and published by Routledge. This book was released on 2013-06-17 with total page 120 pages. Available in PDF, EPUB and Kindle. Book excerpt: Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).
